What If I Can’t Pay My Taxes?

This video explains the variety of actions taxpayers can take if they are unable to pay their tax bills. It could happen to any of us. You've just finished preparing your tax return or received a bill from the MA Department of Revenue and have an unexpected balance due. The problem is, you can't afford to [...]

How to Appeal a Penalty

This video tutorial will show you how to appeal a penalty on MassTaxConnect. The first step is to log in to MassTaxConnect and select the "More" tab. Select the "File an Appeal" hyperlink in the "Other Actions" panel. Read the information in the "Start Your Application" section carefully so that you can properly submit your appeal. [...]

Meet Max, MassTaxConnect’s New Virtual Assistant

Meet Max, the new virtual assistant on MassTaxConnect, dedicated to answering your Massachusetts tax-related questions. Next time you're on MassTaxConnect and have a question, click on Max's picture in the top right corner. Max can answer questions and point you to additional information. He's available 24/7. Visit Max today at mass.gov/masstaxconnect.

How Can I get a Copy of a Return I Filed?

Wondering how to get a copy of a state individual tax return you have filed in Massachusetts? First, log in to MassTaxConnect. Locate the Personal Income Tax panel and select the "Returns" hyperlink. Select the year-end date for the return period you are requesting. Select the "Request a Return Transcript" hyperlink in the upper right-hand corner. [...]

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