The IRS began using English and Spanish voice bots on some of its toll-free help lines in January 2022. Since then, IRS is continuing to add voice bots to additional toll-free lines while also expanding what these voice bots can do to help taxpayers.

The newest feature available for those who are eligible is to use the voice bot to set up or change a payment plan while avoiding wait times. To use this feature, a taxpayer must be able to authenticate his or her identity.

Your payment plan options may include a short-term plan or a long-term plan, also known as an installment agreement. If you have a current payment plan, you may be able to make changes, including updating payment amounts and/or changing payment dates.

If you can’t resolve your issue through the voice bot, you can ask to speak with an IRS phone assistor. The IRS has other self-service options available as well. For more information, visit