The newest feature available for those who are eligible is to use the voice bot to set up or change a payment plan while avoiding wait times. To use this feature, a taxpayer must be able to authenticate his or her identity.
Your payment plan options may include a short-term plan or a long-term plan, also known as an installment agreement. If you have a current payment plan, you may be able to make changes, including updating payment amounts and/or changing payment dates.
If you can’t resolve your issue through the voice bot, you can ask to speak with an IRS phone assistor. The IRS has other self-service options available as well. For more information, visit IRS.gov/payments.